Refund & Returns Policy
If for any reason whatsoever your items do not arrive within 12-25 Business Days (average) to USA and /or 14-45 Business Days (average) International from the purchase date, please contact us: firstname.lastname@example.org
Note: Business Days do not include Saturday, Sunday or holidays.
We give a 100% guarantee for a replacement / refund.
We confidently stand behind the top quality of all our products with a 100% satisfaction. If the product is damaged or is not as displayed we will provide you with a full refund.
Our policy lasts 10 days for refund or exchange after the product it's received by the customer. If 10 days have gone by since the product it's received, unfortunately we can't offer you a refund or exchange.
To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and this package have to be unbroken and undamaged.
If the product it's broken or damage the customer should sent a picture of the whole product and of the broken or damage part. Also a picture of the package where the address and shipping number can be see clear.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
An item will be eligible for a return if the item is damage, broken or if it's not the same item ordered (Model, Color, Style, etc.).
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. We will provide an address where the package must be returned.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, if damaged or have missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost isn't refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For international countries, the package should be return with a tracking number.
We email return labels with no cost to our customers if the issue is a result of a packaging error. In special circumstances, we will pay for return shipping that are for exchanges. All other issues need to be addressed with our customer service to determine returns. Please email our customer service (email@example.com) if you have any questions regarding this manner and they will assist you in whatever way possible!